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Customer Service Center

24 Hours Processing Commitment!

ALL ORDERS ARE PROCESSED WITH IN 24hours! Orders placed after 4PM EST will be shipped out the following day.

Not applicable for:
  • International Orders
  • Orders placed on Saturdays, Sundays, or holidays
  • Orders for Mascots, large props, or Special Order items

Please Note: For delivery to addresses in Alaska and Hawaii via Standard Shipping, please allow for an additional 1-2 days from what is listed in the chart. (Express and Premium Shipping options are as stated in the chart for AK and HI.)

If I Place My Order Today, When Will I Receive It?

Most orders will ship within 1 business day from the time the order is placed. In some rare instances, it may take up to 3 business days (business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays) for processing AFTER you place your order BEFORE it will ship. After processing time, shipping time will be based on the delivery option you selected. Ship times vary and do not have a guaranteed delivery date. For example, an order for Express Shipping will take 3-5 days (including processing time) to get to you. If you need your order in less than 2 days, please contact customer care to see if it's possible for us to deliver your order in time.

You can also track your order on our website. Please click the link inside your order confirmation email to track the status of your order . From here you may check the status of an order, obtain tracking information, and view your shipping information. Instructions are provided to help you log in, including password hints, obtaining a new password, etc.

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How Do I Receive My Order?

The carrier we choose to ship your order is based on the shipping option you select and your physical address. We make every effort to get your order to you as quickly and efficiently as possible. Do not USE P.O.Boxes!

NO SIGNATURE REQUIRED! Choose your delivery address wisely.

All packages have shippers release! Please choose your delivery address wisely. If you are not present at the delivery destination during a delivery attempt, the package will be left at the door steps, front porch and such at the FedEx driver discretion.

Please contact your local FedEX station if need to make sure about the time of your delivery !

1.800.GoFedEx 1.800.463.3339

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Where Will HalloweenAdventure.com Ship My Order?

We will ship your order to the Shipping Address that you provide. Please do not list a Post Office Box (PO Box) as UPS and FedEx cannot deliver to a PO Box and shipment of your order will be delayed. We currently ship to the United States, US Territories, US Military bases (US & Abroad).

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How Do I Know Which Shipping Option To Select?

We currently offer 3 different shipping options for domestic orders:

  • Standard (3-6 business days)
  • Express (2-3 business days)
  • Premium (1-2 business days)
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How Are Shipping and Handling Charges Determined?

Domestic Shipping and handling rates are determined by:

  • The total weight of all of the merchandise ordered.
    (Most items are considered to be one pound or more each, as our shippers do not allow calculations based on fractions of a pound. Shipping and Handling charges for orders over 20 lbs. are calculated at a reduced rate.)
  • The shipping option selected.
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If you cannot find what you need to know, please contact us using any of the following ways:

E-Mail: Contact Customer Service
Phone: 877-U-Boo-Too (877-826-6866)
Hours: Monday-Friday (EST) 11AM - 7PM
Fax: 212-673-0927
Mail: HalloweenAdventure.com
104 4th Avenue
New York City, NY 10003