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Customer Service Center

Attention ONLINE Customers!

There are NO RETURNS or EXCHANGES on purchases made from OCT. 15th to NOV. 5th!

All RETURNS or EXCHAGNES of purchases made BEFORE OCT 15th. MUST BE DONE before OCT 22nd.

Attention Halloween Adventure Stores Customers!

Dear Halloween Adventure Customer. Due to our efforts of brining the Halloween Closer to you, our seasonal stores are operating individualy from our website.

For RETURNS or EXCHANGES of your purchase. Please contact the store manager where your purchase was made.
To locate a store near you use our easy store locator.

QUICK & EASY RETURN POLICY. *Not applicable during Halloween, Christmas and Purim Season.

Most items we sell apply for our QUICK & EASY RETURN POLICY. Unlike other costume retailers where all sales are final, almost every item we carry can be returned QUICKLY & EASILY within 7 days of delivery.

Please note: costume styles are subject to change without notice, due to the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

Can I Return My Order?

We offer thousands of products, most of which can be returned within 7 days from Delivery Date safe seasonal exeptions. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.

Shipping and handling charges are refunded in cases of manufacturers defect.

  • All returns MUST BE AUTHORIZED and RAN (Return Authorization Number) has to be issued.
  • DO NOT SEND any merchandise with out a valid RAN.
  • Unauthorized return will not be accepted and will not be credited!

Returns are generally processed within two weeks of receiving the product back.


Please note: Due to the nature of business WE DO NOT ACCEPT returns on merchandise purchased during following seasons/dates:

Halloween Season (October 15th - November 5th)
Christmas Season (December 10th - December 28th)
Purim Season (March 10th - March 25th)
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The Following Items Are NEVER Returnable:

  • Special Ordered Items - including all Mascots.
  • Props that require special delivery are also not returnable.

The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.

  • Undergarments
  • Socks and stockings
  • Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear.) Remember, even Cinderella had to try on her shoes! Please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not returnable.
  • Dress patterns
  • Video tapes
  • CD's
  • Catalogs
  • Eye lashes
  • Wigs, beards, facial hair or any other artificial hair
    Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed is NOT returnable.
  • Prosthetics, fangs or any other fake teeth
    Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed are NOT returnable.
  • Cosmetics (unless returned in the original unopened and factory sealed package)
  • Any item that has been worn, used or altered
  • Party Supplies
  • Party Kits - must return the complete and unopened kit

If you have any questions about the guidelines for a specific product, please contact Customer Care.

Please note:

  • Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our customer service center.
  • There is a minimum 15% restocking fee, if more than 5 of one item is ordered and subsequently returned.
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Need a different size of costume?

If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including shipping and handling.

If you choose to call/email us about your return, please provide the following information:

  • Your e-mail address
  • Your order number
  • A brief description of the problem
  • Any item damage or shortage, if applicable

All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing us in. Please contact Customer Service Center.

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There is a problem with my order.

If there is a problem with your order or if you cannot find what you need to know, please contact us using any of the following ways:

E-Mail: Contact Customer Service
Phone: 877-U-Boo-Too (826-6866)
Hours: Monday-Friday (EST) 11AM - 7PM
Fax: 212-673-0927
Mail: HalloweenAdventure.com
104 4th Avenue
New York City, NY 10003

Initiate a Return

We are sorry you have been not satisfied with your order.
Please help us to get better at serving you and provide an accurately described reason of your return.
*Required fields

THERE ARE ABSOLUTELY NO RETURNS ON ORDERS MADE OCT 15th - NOV 5TH!
*Your Order Number:
*Your Email:
*Day Purchased:
(MM/DD/YY)
*Phone Number:
(XXX-XXX-XXXX)
*Day Delivered:
(MM/DD/YY)
*State the reason for your return please:
*How many items are you returning?

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